Welcome to e-beads, please read these terms and conditions carefully before using the e-beads website.

Please note that handmade beads vary slightly in size, colour and weight. While every effort is made to represent the products accurately, images shown may vary slightly from the actual product.

e-beads is committed to protecting your privacy as an online customer. e-beads does not under any circumstances, share or sell names or any other way distribute information about our online visitors. The information you provide will only be used to manage your purchases.

A little bit about us : e-beads is a small, family-owned e-business. We will provide the personal care and response not always guaranteed with the larger e-tailers. We guarantee the highest quality products and customer care.

As an online store, e-beads is open 24 hours a day, seven days a week. We are ready to accept orders at any time. It’s fast, easy, and it’s safe. At e-beads we make every attempt to ensure that only in-stock items are available to order.

e-beads limited is registered in England & Wales, company no. 5623029. Our registered office is 6 Greystone Court, Brighouse, HD6 3SB.

Delivery costs: The price for postage and packaging for orders to the UK is £1.95 and to Ireland is £4.45 and is non-refundable. The cost remains the same regardless of how many items your order contains. We use First Class Recorded Delivery for all purchases over £30. You will be required to sign for your parcel upon receipt.

Please contact us if you do not want your order to be sent Recorded Delivery. Unfortunately, if you choose this option we cannot guarantee your items will be resent should they go missing in the post.

All purchases to Europe will be charged £4.45 and to all other oversea destinations will be charged £6.95.

We have free delivery for purchases over £70 in the UK.

For Next Business Day Delivery in the UK it is £6.50 and for 24 hour Delivery to Ireland it is £12.50.

Delivery times: Most orders are despatched within 24 hours making UK delivery about 2-3 working days. However, during busy periods and public holidays, this may take longer.

Please allow 4-6 working days for postal delivery to Europe and 5-7 days for the rest of the world. Delivery in individual countries will vary according to the speed of the local postal services.

If your order is sent by Recorded Delivery (items over £30), we will include the Royal Mail tracking reference in the email informing you your order has been dispatched. Recorded Delivery items require a signature upon receipt. The courier will usually try to deliver the goods twice, often on two days in a row. If you are not available to receive the parcel, a card will be left advising you to contact your local depot or Post Office to arrange collection.

Returns: We are happy to accept returns on all damaged items or mis-shipments. A copy of the original invoice must be accompanied with your return. Please contact us prior to sending back any items so that we can deal with your query as swiftly as possible.

Contact us: Your questions, comments and feedback are very important to us. For the fastest response to your questions please email us at info@e-beads.co.uk including your order number if applicable.

We reserve the right to amend these terms & conditions in compliance with current UK & EU law. These terms do not affect your statutory rights.